Sac Airport Named Best in Customer Service

Sacramento Region, CA  |  Sacramento County Media

Sacramento, CA  (MPG) - J.D. Power announced recently​ that the Sacramento International Airport​ (SMF) has ranked highest in customer satisfaction among medium-sized airports in North America. The ranking is based on J.D. Power’s 2017 customer-satisfaction survey of almost 35,000 travelers.

The J.D. Power Customer Service Satisfaction Study measures satisfaction among customers in medium, large and mega airports across the United States by examining six factors: Terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail amenities.

Sacramento International Airport ranked highest in the categories of security check and terminal facilities. 

“Customer satisfaction is the essence of our brand, and this survey underscores our commitment to giving customers an excellent experience,” said John Wheat, Director of Airports for the Sacramento County Department of Airports. “We have beautiful facilities, fast security lines, and we’re easy to get to. We’re very fortunate that our partners in our airlines, the TSA and concessionaires share this commitment to great service.”

The security checkpoint was singled out for praise by customers. 

“Over the last year, TSA Sacramento has worked hard to refocus on our core security mission and improve communication, both with our public and private stakeholders and within our organization,” said Sid Hanna, Federal Security Director for Sacramento International Airport. “We have involved our supervisors in routine security meetings with the airport and airlines to improve our effectiveness and teamwork.” 

View the J.D. Power survey results. 

Sacramento International Airport (SMF) offers more than 150 daily nonstop flights on nine domestic and international carriers to more than 30 destinations.  The Sacramento County Department of Airport is responsible for planning, developing, operating and maintaining the county’s four airports: Sacramento International Airport, Executive Airport, Mather Airport and Franklin Field.  The regional economic impact of the Sacramento County airport system is more than $4 billion annually. For more information, visit http://www.smf.aero

Source: Sacramento County Media